Shipping policy
Shipping Policy β ClarityCore
At ClarityCore, we aim to deliver your orders quickly, safely, and reliably. Please read our shipping policy carefully to understand how your order is processed and delivered.
π¦ Order Processing Time
All orders are processed within 1β3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.
During high order volumes or special promotions, processing may take slightly longer. We will notify you if there are any significant delays.
π Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Local (South Africa): 2β5 business days
- Standard International Shipping: 7β15 business days
- Express Shipping (if available): 3β7 business days
Delivery times are estimates and may vary due to customs delays, courier issues, or peak seasons.
π International Shipping
We currently offer international shipping to selected countries.
Customers are responsible for any customs duties, import taxes, or additional fees charged by their countryβs customs authority.
π Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can use this tracking number to monitor your delivery status in real time.
π¦ Incorrect Address Disclaimer
It is the customerβs responsibility to ensure that all shipping details are correct at checkout.
ClarityCore is not responsible for orders delivered to incorrect or incomplete addresses.
β Delays & Unexpected Issues
While we aim to deliver within the estimated timeframes, delays may occur due to:
- High order volume
- Courier delays
- Weather conditions
- Customs processing (for international orders)
We appreciate your patience in such situations.
π Lost or Damaged Parcels
If your order is lost or arrives damaged, please contact us within 7 days of delivery at:
π§ harmony.khutso@gmail.com
We will investigate and work to resolve the issue as quickly as possible.
π Contact Us
If you have any questions about shipping, feel free to contact us:
π§ Email: harmony.khutso@gmail.com
π± WhatsApp: 0614964274